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Q: What Does Tea-cup means?
Tea-cup is basically a term to describe a very small dog. There is no such breed called tea-cup and no dog federation recognizes this term. Tea-cups are the smallest puppies in their breed, and their size varies between the different breeds.
Q: How big will my puppy get?
Well, there are a few indicators that can help us estimate the puppy’s full grown size. We must keep in mind we are talking about live animals and not about products. Each dog has its own characteristics and must be looked at individually. Yorkie puppies who weigh about 1.5 lb (24 OZ) at 10 weeks are likely to end up at the 3-4 lbs range. Please contact us to get the accurate weight estimate after you choose your puppy.
Q: Do you give any health guarantee?
Yes. We give a one year health guarantee for all our puppies. If you want to see the terms and conditions of the guarantee please email us and we will gladly send you a copy.
Q: What about vaccinations?
All puppies have their shots up to date. We will guide you with how to complete the set of shots as far as dates and type of vaccines.
Q: How can I know the puppy is healthy?
For those who live around Encino, you can take your puppy to the Noreda Animal Clinic / Northridge Pet Hospital for a free check-up or take it to another vet. We do require all our customers to get the puppy checked by a vet no longer then 72 hrs from pick up day. If from some reason the vet says there is something wrong with the puppy you can return it within 24 hrs for a full refund. When shipping is necessary we must take the puppy to issue a health certificate before he/she can go on the plane. This assures the health of the puppy; however we still require you to get the puppy checked up by your vet no later then 72 hrs from time of delivery.
Q: How does the deposit work?
If you see an available puppy that you like we recommend to you to take action. We have a lot of families that are interested in our babies so they are going pretty fast.
You can put a puppy on hold with a $250 deposit.Only in the first 48 hrs you can still change your mind and use the deposit for a different available puppy or a place on our waiting list. From the time you left the deposit you get 7 days to arrange the final payment and pick-up / shipping.
If more time is needed you can use our baby sitting service for only $25 / day. If you will not be able to complete the payment within 7 days, the hold will be removed from the puppy and we will offer it again to other families. You will not lose your deposit, however you will only be able to use the money towards the balance for a puppy and not as a deposit.
The deposit is non refundable.
Q: How does the waiting list work?
If you know you want to get a puppy from us and want to get one soon but looking for something that is currently not available, we suggest you join our waiting list. When joining the list we will let you know your place on that list and an estimated time for availability (for our common breeds usually 1-4 weeks). When you are first on the list you are the first to know about new puppies and get to choose first . Once you find your true love you can use your deposit to put the puppy on hold. (See above)
Q: I want a female but you have only males available now, what should I do?
You can leave a deposit for one. (See above) or check our website often to see when one becomes available.
Q: I live far away; do you guys ship your puppies?
To those who won’t be able to pick up the puppy in person, shipping is available.
We can send the puppy to the airport near you as long as the service is available.
Shipping cost is $250 in addition to the puppy’s adoption fee.
This will pay for the health certificate, a traveling crate, a water dispenser, the air bill and handling charge.
After your payment has been received in full we will book the flight and give you all the details for pickup.
This service depends on good weather conditions. If needed, ask us about our special hand delivery.
Q: Are your puppies registered?
Yes. All of our puppies are registered and come with a full pedigree certificate. The registration certificate you will get for your new baby has info such as- D.O.B, breed, color, 3 generations of registered sires and dams and more.
Q: Where can I see the puppies?
If you live around Los Angeles and would like to visit our nursery you can call or email to set an appointment. Our business hrs are Mon-Sun 9 am – 10 pm pacific time.
If you still have some questions or want want to know more about us and our babies feel free to contact us at any time. We will be happy to share our knowledge and do our best to help.
Welcome to the Star Yorkie Family!
If you have any questions, contact us at puppies@staryorkie.com or call us at 1-818-757-7473
Phone Hours: Monday through Sunday 9am to 10pm Pacific time